Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tools'N Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toolsnaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good assistant, powerful, enough batteries for 85kv.
Received before the deadline. I'm very pleased with my robot.
Came on time as they wrote a little with the connection steamed, and so happy wet cleaning made an impression on us very much. Recommend
Good robot vacuum cleaner. Does an excellent job of cleaning, both dry and wet. Deserved third place in the ranking of these devices.
Fast delivery to Poland. Thank you for the transaction. Regards.
good quality
It is not very convenient to rearrange the garbage collection compartment. Very noisy.
Super. I like it
Good device, complete equipment, only systematically buggy when looking for a charging base.
I recommend a good contact with the seller of the parcel and soon arrived by courier from abroad. I warmly recommend
It cleans pretty good so that's a relief. no need to vacuum the whole house anymore constantly. It is not so smart though. It creates a map, but it's not saved so every time it starts working, it has to create the map again and bump into everything.
Works great!! thank you for the vacuum cleaner
The goods were delivered promptly, there are no complaints about the delivery, the packaging is slightly torn, but everything is intact. Seller recommend
It's good👍
Important tip, as obvious as it is. Turn on the button you have on the robot. When you receive it and put it to load, it looks like it's on. You hit the app button, but it doesn't leave the corner. The reason is that, the button is off. Have another comment on it here. The robot is great, good construction and smooth operation. Great seller, punctual with delivery.
There are a lot of review videos in the Internet, perhaps I agree with the opinion that the vacuum cleaner vacuums and wiping the floors... I received it 2 days ago, I am testing mercilessly ..((The front wheel is not enough-therefore, the cross-country ability is not very good .. 1 cm takes confidently, carpets vacuum medium, in general, a good assistant... delivery 10 days, packed well and complete, Russified, read the instructions and go to battle ..) all good shopping!
Ok
Came quickly, did not count how much, but quickly. The vacuum cleaner does not look like a soap box, I checked it visually at work, the Post Office of Russia worked perfectly, there is no Dent, later I will check the add-on in work,
it work fine and it is easy to setup og connet to google home.
Delivered to St. Petersburg in five days by courier. Works. There is an instruction on the Russian. Not all regimes have been dealt with yet. Product and seller-recommend!
OK polecam
Miracle robot vacuum cleaner
Vacuum cleaner cleans well. Wet is also decent. At the joints with carpets it gets stuck, but he himself frees up and continues to clean. Battery consumption quickly. At 40 sq. 33% eats. Water consumption is small even at maximum. There was a moment with charging, I did not want to charge on it. If you have the same problem, see if the charging terminals are in place. They should hang around a little. Curtains do not heal. The map builds. Better take white. Dust and prints collects for itself. I recommend to purchase. Cost about 12 tons. Came instead of the pickup point to the Post Office, the box was broken.
Excellent assistant, obstacles in the form of a carpet or threshold can be easily overcome. when tired, he stops by himself for recharging. I recommend.
Exceeded my expectations! Wonderful product. Arrived in less than 5 days to Florianopolis.