Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tools'N Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toolsnaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good show I liked my order arrived within the time very good liked
Good too is strong and recommendable the product arrived fast
It looks very good material arrived with a blow but it is not broken at first it was difficult for me to put the 1/4 adapter but with use I could arrive in the estimated time and very happy with the product
10 note arrived before deadline, seller is to be congratulated
You will not cut the wheel in this car, in general, even even
Product delivered before the scheduled date, a very useful tool in mechanics surpassed my expectations.
Fast delivery came all right yet I didn't test because I still need to buy the accessories
Works well, it came with everything agreed. The box I came in was all battered, but the product was fine. And arrived quite quickly
It looks very good a lot of strength and it is beautiful. I hope it lasts and works well I will work it. For now many thanks to the seller and the page
I arrived to shreds the package and an empty bag does not know how much it is missing. I think adjustment screws drill head the impact if it works low but works
Very good the equipment, only the packaging which is very fragile.
Very bad packaging. I'll check the components later for fear of missing or damaged parts.
Damn and very good and💪I liked it very much thanks
Good value for money, we will start to use it, it is a daily way to have such
Excellent impact wrench, very top, I tested on the wheel bolts of my car and unscrewed fast, also tightening with excellent torque, can buy without doubt, for the price was even better, I only have one point, the key came in a box, But had no protection like bubble wrap or like it, good that nothing broke came .....
Everything seems in order, it complies with the description and the shipment was fast and the reception also, I didn't like that you don't have the option to order the loaded peg for American style but out of there everything is fine
Thank you very much. Great product, very fast shipping, very fast delivery. This is a great store!
Zamovlennya (5 days) was delivered to the Shvidko. Everyone is good, everything is OK. My daughter.
Arrived with 45 days in Roraima, product does not have the strength it says it has, but for the price I already imagined it can release small car wheel nut quiet