Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tools'N Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toolsnaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Let's start with the fact that this is not hiseeu. At least there are no identification marks on the camera. Icsee connected to the application immediately. Management and in general, the work seems to be adequate. I give 4 points for the lack of a brand, and then we'll see.
Ordered 2 cameras and 2 memory cards. Arrived quickly. But 1 card does not work (tried all the ways), the quality of the cameras themselves is normal, and the connection is nimble, but the picture quality is not satisfactory. Do not re-sign yourself
In fact came the camera 2MR, and in the description 4mr. Opened a dispute, returned part of the money. Only for this 5 stars. And about hiseeu not a word on camera and box.
Came quickly. The appearance is great. Connected immediately. Convenient .. just... The picture quality pleases!!
Unfortunately, there was no information without attaching to the tripod. And so I haven't tried it yet
The seller sent the camera without the hiseeu brand logo, apparently fake. but after opening the dispute, exactly 5 minutes returned the 50% value as I requested
Works properly, time will tell.
Arrived quickly, it is not expensive, it is the same order earlier and more expensive, still coming
The camera came with a delay of one day and I left the city, I had to pick up the package of the whole camera too, but I have not yet checked I will check home.
The description for the camera does not say, but keep in mind. There is no Russian language. There is no possibility of turning off the night light, who does not care but I needed it. Turns very noisily, it seems that it will no longer turn. The crackle is creepy.
Super camera from your phone can watch at any time I advise everyone
Everything works as it should!
Not a bad camera, it works, all right. -1 Star per dead power supply from the kit. Not critical, but the sediment remained...
Just super
All OK
Before that there were brands of sannce, they were 50 times better. there is a big plus, you can customize in 1 minute. bought for 3 kopecks, so it will do.
Delivery is very fast (Moscow). ahead of time. There is another camera of this plan of this company, it has been working perfectly for 3 years. I can recommend the seller and the manufacturer. The camera app works perfectly. Quickly configure on the phone.
Camera works well
Good picture, silent PTZ. The angle is quite wide, a three-meter wall is completely placed from two meters.
Had already bought another camera from the store and the camera came with her name printed on them, but these cameras are generic and do not have the company's logo on the cameras, which made me a little upset as there were these same lower priced cameras, But I will do the tests with her and will make additional comments on the product.
I have been buying hiseeu cameras for several years-excellent cameras, albeit cheap matrices, for my money. Video resolution 1920X2160 i.e. 4,1 MP, as described. Writes a video from two cameras at once (date mark on a stationary sensor), on the recorder there is a vertical location. ISEE can have a number of videos in the program-it's more convenient. The only jamb is a video frequency of 12 frames/s for any settings.
The camera is good. Wagon with settings and everything works.
Everything is in place and whole. A little late. works agree to the description.
Good camera, fast delivery, responsive seller. The camera came in a week.
Everything works. I order not for the first time. I advise the seller.