Refunds & Returns Policy

At ToolsNAccessories, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied, our return and refund process is straightforward and designed to provide peace of mind.

Order Cancellation

• Cancellation Window: Orders can be canceled any time before shipment. If you need to cancel or modify your order, please contact us within 12 hours of placing your order.

Returns

• Eligibility: We accept returns for only defective products.
• Product Condition: Items must be returned in new condition, unused, and in the original packaging.
• Return Window: Products can be returned within 30 days from the date of delivery.
• Exchanges: We do not accept exchanges. If you need a different product, please return your original purchase and place a new order.

Method & Fees

• Return Method: Returns must be sent by mail.
• Restocking Fees: There are no restocking fees for returned items.
• Refund Processing Time: Refunds will be processed within 15 days of receiving the returned item.

Refunds

• Eligibility for Refund:
  • Full refund if you do not receive your order within the guaranteed delivery time (45 business days, excluding a 2-5 business days processing period).
  • Full or partial refund if the item is not as described or arrives damaged.
  • Refunds are not available if the order does not arrive due to factors within your control (e.g., incorrect shipping address) or exceptional circumstances outside our control (e.g., customs delays, natural disasters).
• Refund Process: If you qualify for a refund, please contact us through our Contact Us page or at support@toolsnaccessories.com.

Important Notes

• Please contact us before returning any products to obtain return authorization.
• Unauthorized returns will not be accepted.