Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tools'N Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toolsnaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived on the date indicated and well packed Thank you
Beautiful product the way it is in the description. Despite the fact that the product went around the world due to the fault of the post office for the wrong logistics. AliExpress gave all customer support, congratulations unfortunately we are with our government who want our order fee. Don't let AliExpress we buy too much of you guys
Good quality shears. Super quick shipping. Arrived at my home in USA in under a week! My thanks to this great seller.
Seems to be good quality, mostly aluminum and stainless steel. Sharpness and handle makes it a charm to use.
good
It works well!
Good quality, perfect for my work and perfect cut ideal size and fast delivery I recommend it
These pruning shears feel nice, sturdy, stable and comfortable to use. The locking button is also of good quality. No doubt they will be of big help.
Best AliExpress item ever Best AliExpress item ever Best AliExpress item ever Best AliExpress item ever
Very good, cut thick branches effortlessly, I recommend it
Well received. Good item ~
I have not used the tent yet, it looks very high quality, as in the description. Shipped very quickly
Well done, see how it will work in the garden😁
Not giving a Pruner, ale for tsyu tsyna, wishful egg.
Fast shipping. The item looks amazing.
Comfortable in hand. Paper does not cut. Tightened the screw strongly, began to partially cut. Russians-when going to Ukraine, take a full-length package with you.
Super! The goods arrived in one week. The quality is good. Working condition.
great item looks professional and works very well .recommend item and seller
I used it this week; Secateur who cuts very well and holds well when you have it in hand.
Material looks great, but I haven't used it yet.
For the moment, it works well. I'm not disappointed.
Very good product and with good quality material. You're pleasing me.
It's good, it's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good, it's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. Good, good, good, good.
It's still unknown, but I don't see my boom ^ ^
They are great! I had already bought some before and they are so good that I want to have other extras, lest I want to later and not find.