Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tools'N Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toolsnaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great watering can. To the touch "flimsy China", but even before that it was for 100 rubles, served for 5 years) The streams are small and there are many of them. If on the previous watering can the pressure was 0,5 m in the horizon, then this one has 1,7 m for the entire bath. A little extreme streams (4-5 pieces) deviate to the side, but it's not 90 degrees, so it's not scary, you can fix it with a needle.
Well, quickly delivered, perfect.
Good watering can.... Old 2 years old. .... Dropped several times.... The last cracked
Classs!
All good
Super
bien
Rychlá doprava, Velmi kvalitní úsporná sprchová hlavice, už objednán druhý Kus. Velmi děkuji🥰
Good shower head.
The watering can is quite good, the carving is really crooked.
I shot two stars for 2 jambs in the form of a scratch and scuff, as if the product was used. (pictured) the quality is flimsy, the plastic is very thin. When the first time I took a thought to crush. Seems to work, but there is one curve jet that hits the side. Thought it would be better and more reliable. Let's see how long it lasts
nice product. The jet is smooth and rich. I reccomend it. shipping ahead with 1 week.
The watering can gives very thin and delicate streams. In huge quantities. Thank you.
First everything is good, only clogs fast
Item as described. Very powerful water pressure, a minimum of splashing. Included a mesh with a gasket for water input. Packed horrsho. Delivered two weeks earlier than the scheduled date. Thank you very much seller!
Very good
Everything is fine
Nishtyak as in the description, the stream is clear and pleasantly soft. I didn't take a photo.
The product is great, the seller is great!