Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tools'N Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://toolsnaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK, as in the description
Good product
Very happy beautiful wonderful material
Very good product
Perfect seller, perfect buy
Good quality material and arrived fast. Parts are of the proper measure and perfect fittings
Looks good material
Not the most satisfying or smoothest ratcheting mechanism, but it works okay. The sockets don‘t seem that secured in place. Going to your local hardware store is the better option.
Not use it yet! But; I hope who will do, what I need, regarding the clamping😟.. But, it looks like me of good quality ..
Good quality very good fast price sent
A good appearance and woks well when used. Pleasant to the hand to use. Fast to be received here for me too. A good buy.
The game of dice is appreciated in good quality, I consider it to be for medium work. I haven't used them yet, I'm satisfied. Arrived on time and very well. Thank you all
The product meets what it offers
One of the best buys on AliExpress, excellent quality product well reinforced, exceeded my expectations. Congratulations to seller too, understanding my thanks to AliExpress Group
Excellent ratchet key, it's great quality, very good indeed, everything OK.👍
I am very satisfied with your excellent product. Thank you.
It is before use. Design + material is satisfied.
Good quality ratchet key set. Satisfied with the purchase.
I was using an existing Evera hand tool, but the ratchet was too small, so I bought a new one this time. I'll feel free to use it.
The company tool real goods disappear twice and I bought them by size. Perfect sturdy and good quality
I liked the wrench. It seems to be very resistance and present a good quality. Just neeed to evaluate the durability.
Good heavy chrome sockets. Wrench is of high quality, but typical for the price. Biggest complaint is that the socket holders are plastic and don't hold the sockets tightly enough in my opinion. I often open my tool bag and a couple are loose and bouncing around. Good for the price though. I have no complaints about the quality of the tool and sockets themselves.
Of outstanding quality Let's see how long they endure
The quality of the tools is fine, even if you do not expect the durability of a snap-on, the only thing that I did not like the plastic base on which they are, some dice go out alone and that's annoying
Product arrived before 15 days. Very well packed Seems to be of good quality. The support containing the bits presents an interesting design.